Store Policies

Accepted Methods of Payment. We accept Paypal, Visa,and Mastercard. We also accept money orders/cashier's checks (please allow 7-10 days for these items to clear, prior to shipping).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's destination and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using UPS Ground Service whenever possible. Smaller items will be shipped by the most cost effective method available.  You will be charged the same shipping charge that we are charged by the carrier.

Shipping insurance:  Shipping insurance will be purchased by us and the cost will be reflected in the shipping and handling charge. 

Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area. We cannot be responsible to know all local ordinances throughout the country. The same is also true for any Personal Protection Devices we may happen to sell (pepper spray, etc.).

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written Clearly On The Package.

If an item is defective, The Survival Zone will replace the item and pay for the return shipping. Only the defective item will be replaced--not the entire kit.

Returns other than defective products:   If an order is returned for any reason other than defective product, all shipping charges will be paid by the customer and a restocking fee of 20% of the purchase price will be charged.

The customer understands that the backpack and some other items are used Military surplus and that fact does not constitute a refundable reason for a return.

The backpack and some other items show some wear because they are used, but they have been inspected and are deemed by us to be in good, sturdy, usable condition.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 7 days from the date you   receive shipment to receive a return authorization number. For items returned for any reason other than manufacturer's defect, a  refund will be issued, as long as we consider any returned product to be in re-sellable condition. You must email the refund request to returns@thesurvivalzone.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package.  Please see return restrictions, below, and note restocking fee of returned non-defective items.  

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns should be insured, as we can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Disclaimer:   By their very nature, survival situations are inherently dangerous and could result in injury or death. The recommended use of certain items of survival gear or techniques, by us, does not constitute a guarantee of the effectiveness of said gear or advice. Any recommendation regarding equipment or technique is based on our opinion of same when used in accordance with manufacturer's instructions and safe operating practices.

When you purchase our survival gear, you agree to use them at your own risk. You agree to indemnify and hold The Survival Zone harmless from all claims, obligations, and liabilities for injuries and/or death of any person and loss or damage to property due to use of any product purchased from us.